Tico Mail Works Privacy Statement

  1. Introduction

    Tico Mail Works Ltd is a registered company based in T8, Maple Avenue, Stillorgan Industrial Park, Blackrock, Co Dublin, Ireland. We can be contacted at this address, via email to privacy@ticomailworks.ie or via phone at 353 1 295 90 77.

  2. What does this Privacy Statement cover?

    Tico Mail Works respects your right to privacy and complies with our obligations under the 2018 Data Protection Act and the GDPR. This Privacy Statement applies only to cases where Tico Mail Works is a Data Controller of your personal data, such as when you submit personal data via our website for example or when you consent to receiving communications from us. Our site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy statements of any such websites before providing any data to them. Where Tico Mail Works processes your personal data in our separate role as a Data Processor on behalf of our clients, this Privacy Statement does not apply. Our clients act as Data Controller in such cases and you will need to contact them directly.

  3. What Is Personal Data?

    Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the "GDPR") as 'any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier'. Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers. If you do not provide us with your personal data, we may not be able to provide you with our services or respond to any questions or requests you submit to us via our website. We will tell you when we ask for personal data which is a contractual requirement or is needed to perform our functions or to comply with our legal obligations.

  4. How Do You Use My Personal Data?

    Where we collect any personal data, it will be processed and stored securely, for no longer than is necessary in light of the reasons for which it was first collected. We will comply with our obligations and safeguard your rights under the relevant data protection legislation at all times.

    Below is a summary of the purposes and lawful bases we rely on to use your personal data:

    Data CollectedPurposes/activity Legal basis for processing
    First and last name, email address, subject matter and message details which you volunteer to us. To respond to your communication to us via our website 'Contact Us' form. Your consent.
    First and last name, Email address, telephone contact details. To contact/respond to customers or prospects regarding business services and opportunities which they are interested in. Your consent.
    First and last name, email address, CV details, phone number, professional qualifications, references, confirmation that you are 18 years or older etc. To process job applications from candidates for employment within our organisation. Subject to entering into a contract of employment with you/prior to entering into a contract of employment. Your consent.
    IP address, browser type etc. To assist the proper operation and functionality of our site. The processing is necessary to support our legitimate interests in managing our business and maintaining website security.
  5. Security and where we store your personal data.

    We are committed to protecting the security of your personal data. We use a variety of security technologies and procedures to help protect your personal data from unauthorised access and use. As effective as modern security practices are, no physical or electronic security system is entirely secure. Tico Mail Works are ISO 27001 certified, and we have implemented strict internal guidelines to ensure that your privacy is safeguarded at every level of our organization. We will continue to revise policies and implement additional security features as new technologies become available. Personal data security is essential to us, and to protect personal data, we take the following measures:

    • limiting access to your personal data to those employees and third parties with a legitimate need to know and ensuring that they are subject to duties of confidentiality.
    • procedures for dealing with data breaches (the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, your personal data) including notifying you and/or the Data Protection Commission (DPC) when legally required to do so.

  6. What Are My Rights?

    Under the General Data Protection Regulation, you have the following rights, which we will always work to uphold:

    1. The right to be informed about our collection and use of your personal data. This Privacy Statement should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details in the 'Contact Us' section.
    2. The right to access the personal data we hold about you. 'Contact Us' below will tell you how to do this.
    3. The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. It is important that your personal data is kept accurate and up to date. If any of the personal data we hold about you changes, please keep us informed as long as we have that data.
    4. The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we hold. Please contact us using the details in the 'Contact Us' section to find out more.
    5. The right to restrict (i.e. prevent) the processing of your personal data.
    6. The right to object to us using your personal data for a particular purpose or purposes.
    7. The right to withdraw consent. This means that, if we are relying on your consent as the legal basis for using your personal data, you are free to withdraw that consent at any time.
    8. The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.
    9. Rights relating to automated decision-making and profiling. We do not use your personal data in this way.
    10. the right to lodge a complaint with the Data Protection Commission, if you have any cause for complaint about our use of your personal data. We would welcome the opportunity to resolve your concerns ourselves however, so please contact us first, using the details in the 'Contact Us' section.

  7. Do You Share My Personal Data?

    We will not share any of your personal data with any third parties for any purposes, subject to the following exceptions:
    Service Providers:
    Carefully selected companies that provide services for or on behalf of us, such as companies that help us with IT support and provision, and website security. These providers are also committed to protecting your information.
    Other Parties When Required by Law or as Necessary to Protect Our Services:
    For example, it may be necessary by law, legal process, or court order from governmental authorities to disclose your information. They may also seek your information from us for the purposes of law enforcement, national security, anti-terrorism, or other issues that are related to public security. We will challenge any such requests that are not valid.
    Other Parties in Connection with Corporate Transactions:
    We may disclose your information to a third party as part of a merger or transfer, acquisition or sale, or in the unlikely event of a bankruptcy.
    Other Parties with Your Consent or at Your Direction:
    In addition to the disclosures described in this Privacy Statement, we may share information about you with third parties when you separately consent to or request such sharing. If any personal data is transferred outside of the EEA, we will take suitable steps in order to ensure that your personal data is treated just as safely and securely as it would be within the EEA and under the relevant data protection legislation.

  8. International Transfers

    Your use of our services may from time to time involve the transfer, storage, and processing of your personal data to other countries outside of the European Economic Area. We will take appropriate measures, in compliance with applicable law, to ensure that your personal data remains protected. Such measures include the use of Standard Contractual Clauses to safeguard the transfer of data outside of the EEA.
    As stated in Part 7 above, we may be requested by law, legal process, or court order from governmental authorities to disclose your information. Tico Mail Works also commits that if we are ever compelled by a valid and binding legal request to disclose personal data, we will disclose only the minimum amount of data necessary to fulfil our legal obligation.

  9. Processing of childrens' data

    Tico Mail Works does not provide services for use by children, nor do we market to children. If you are under the age of 16, please do not submit any personal information through our website. We encourage parents and legal guardians to monitor their children's internet usage and to help enforce this Privacy Statement by instructing their children never to provide personal information via our website without their guardian's consent.

  10. Contact Us

    You may request at any time a copy of the personal data held about you and request its correction or deletion. To obtain a copy of this information, please send an email to privacy@ticomailworks.ie . Upon receipt of your request and within one month we will inform you about the type of personal data we hold about you, the purposes for which we hold it and the possible recipients or types of recipients. In some cases, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress. In cases where we process your personal data as a Data Processor, then the Data Controller is responsible for actioning a Data Subject Access Request, and we will act on their instructions. You will need to contact the relevant Data Controller directly in these cases.
    To contact us about anything to do with your personal data, including to make a subject access request, please use the following details (for the attention of Data Protection Team):
    Registered address: Tico Mail Works Ltd., Unit T8, Maple Avenue, Stillorgan Industrial Park,Blackrock, Co. Dublin .

  11. Changes to this Privacy Statement

    We may change this Privacy Statement from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.
    Any changes will be posted on our website, and you will be deemed to have accepted the terms of the Privacy Statement on your first use of our site following the alterations. We recommend that you check this page regularly to keep up to date. This Privacy Statement was last updated on 1st February 2024.